Employers Group Blog Connection

Steps to Building Trust at Work

Posted by Nicole Vierzba on Tue, Sep 27, 2011
By:  Charlie Martin, Founder, engagementtoolbox.com
Trust is one of the many things that is critical to creating an engaged workforce.
The following list identifies a few things that must be present in the work place to support an environment of trust:
  • Information will be shared freely.
  • Information will not be used as power and withheld; it will be shared for mutual gain.
  • Diversity and difference of opinions will be welcomed and encouraged.
  • Healthy debate will be appreciated and used to get to the best answer.
  • Everyone will be appreciated for her or his contribution.
  • Expectations will be crisp and clear. There will be no ambiguity about what is expected and disagreements can be discussed and resolved.
  • Commitments made will be commitments kept.
  • Ownership of issues will be the norm.
  • The messenger will not be shot; bad news will be dealt with in a positive way.
  • Management’s words will be believable.
  • Communication will be open and go in both directions easily.
  • The environment will be predictable.
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Without trust you cannot achieve sustained excellence. Without trust there will be no risk taking and everybody will be covering his or her backside.
It is impossible to reach out and grab the future when your hands are covering your butt.


About the Author:
Charlie Martin is the Founder and Head Coach of engagementtoolbox (http://.www.engagementtoolbox.com)  Charlie is the author of The Tools of Engagement, a Professional Certified Coach (PCC)  certified by the International Coach Federation and a seasoned leader with over 35 years of experience in a variety of senior level positions in a variety of industries.  He can be reached at Charlie@engagementtoolbox.com 

Topics: workplace, management, employee relationship, employee